Contact Us

eGlobaL provides various ways for our valuable customers to contact with us as below:

  • or visit our FAQ
  • Answers to our most common questions can be found instantly in our Instant Answers database.


  • Chat With Us

    Click on the icon on the bottom right hand corner to start a live chat with eGlobaL Customer Service Representatives.

    Chat Session:


    10:00am - 6pm (AEST)

    11:00am - 7pm (AEST DayLight)

    General Public Holidays

  • Submit a Service Ticket

    If the Answer Database could not provide enough information to your question and our chat session has been offline, you may still like to get a ticket and we will therefore reply you shortly normally within a working day.
  • Apply for a Return 

      Select this option if you need to return an item to us or you would like to know more about warranty services.


About eGlobaL

eGlobaL is a Hong Kong based online store aims at providing excellent value to Australian customers in consumer electronic goods by sourcing globally.

Why your price is so cheap?

We are proud of our very competitive pricing. We have a team of merchandisers actively seek for new and hot products around the world, and import to Australia in bulk. We only source 100% genuine and brand new products. No refurbished items to be sold without letting you know.

As we brings you products from all over the world, our products are international models. Please note that these models are equivalent to those sold in Australian retail stores, and we provide you with an Australian travel adaptor. Every products we sell work perfectly in Australia.

*All display price are in Australian currency

Shipping cost

eGlobaL offers very competitive prices for every product you are interested in. As we source our inventory at the best price, you should not worry about spending extra dollar from us!

Every order comes with multiple shipping options that suit your needs: Express & Priority.

Express is our default shipping option but you can also choose Priority shipping to enjoy your new gears earlier. Delivery time for Priority shipping generally takes 2-3 working days only (from time of dispatch).

Shipping method recommendation:

Insured shipping

We always encourage customers to use Insured shipping because you are covered on lost shipment or damage during delivery. Why risk hundreds or even thousands dollars on shipment?

If you choose Insured Shipping and unfortunately, the shipment is lost or damaged during delivery, upon confirmation of courier companies, we will cover 100% of the order subtotal.

Delivery generally takes 2-5 working days only.

In order to speed up the whole process, it would be the best if you can prepare these information / documents:

  • Professional Email Address (ISP / Work Email / Government / Universities)
  • Landline number (For safer and swift shipping service)
  • Copy of Driver License / Passport / Univeristy ID Card
  • Utility Bill, Electricity Bill or Water Bill

Our customer service team may approach you for these documents so that we can provide a smooth delivery process.

In cases those documents or information are not available to you, please contact our customer service team as soon as possible, they will try to resolve the issue with you.

Tax Information

As our products are grey-imported goods, product prices do not include and we do not charge any tax or GST (Goods and Service Tax). Therefore we are unable to provide any tax invoice for tax claim.

Payment Information

We accept the following payment methods:

  • Paypal Verified(Recommended)
  • Credit Card (Visa/Master: You are advised to use Paypal if order is more than AU$400)
  • Direct Bank Deposit

Note: For order over AU$1000, Paypal or Direct Deposit is preferred to speed up the payment checking process. There is chance we could not accept payment via credit card if the order is over AU$1000.

Visa / Master Card Note: You are advised to checkout with Paypal if the order value is larger than AU$400. Our system may refuse a checkout of order larger than AU$400 with Visa or Master Card.

Paypal (Unverified/Unregistered) Note:If your Paypal account is not verified, please prepare a citizenship identification (ID Card/Billing Address Proof) to speed up the payment checking process. Our Customer Service staff will approach you for these documents shortly after checkout.

Customer note: Further identification documents may be requested for security checking. Thank you very much for your understanding.