FAQ

Ordering

Q: Why are your Cameras so cheap?

A: Please don't worry, All products listed on eGlobaL are 100% Brand new and Genuine, We do not sell refurbished items unless it is specially mentioned. We do source our product from trusted offiicial dealers around the world and then import to Australia. Therefore we cut most of the middle-man expenses and save directly from your pocket. Moreover, we operate on-line to cut our costs even lower.

Q: How deos the warranty work?

A: As products are being imported from overseas, the Original Warranty may not work with your local dealer but eGlobaL does cover your item with our 24-month warranty (12-month warranty for mobiles and phones) as good as the Original Warranty. simply find the RMA return policy for your reference.

Q: What if i would like to Extend my warranty?

A: It is also very easy to receive more coverage if you would like to extend your warranty service with your cameras. You may choose the suitable MACK warranty with either normal extended warranty or a Diamond service that covers more including impact damage.

   MACK warranty is a 3rd party warranty service provider that also allows you to service your products locally with any authorized dealer (i.e. Canon cameras at Canon Service Center). For more details please visit here or their official website.

Q: How do I place my orders?

A: Placing an order on eGlobal is easy:

-                   Search your favorite items by brands, categories or simply by prices.

-                   You may also compare the items with each other.

-                   Add it/them to your shopping cart by clicking “ Add to Cart”

-                   Checkout!

Click here to view the payment through Paypal procedures step by step.

Q: Do I need an account when placing orders?

A: There is no need to register for an account to place an order with us, all you need therefore is an email address and the delivery details. However we still suggest to register an account with us so that the the delivery process will be easier and faster with the information provided also for the next order therefore let's create an account today!

Q: How can i cancel my orders?

A: Please visit http://www.eglobaldigitalcameras.com.au/cancellation-policy.html by details.

Payment

Q: What kind of payment method does eGlobal accept?

A: We accept:

-                   Paypal with verified account

-                   Credit Cards (major cards including VISA, Mastercard, AMEX & JCB)

-                   Bank Direct Deposit

Transactions from Paypal including Credit cards payment requires a verified account with a verified shipping address. We also may accept payments with unverified addresses and or account, however depending on the outcome of our credit assessment.

By submitting a PayPal payment without a verified address and or account, you agree that we may carry out a credit assessment (at no costs) to establish if the payment is a risk. The procedures and standards of the scoring system is not to be disclosed.

We would reserve the right to immediately refund/reject your PayPal payment through an unverfied account. All unverified PayPal orders will be assessed individually and a security delay may result with some of the payments.

We suggest to verifying both your PayPal account and your shipping address held by PayPal to avoid delay on confirming the orders. This way, your item will be dispatched immediately and without delay.

Learn more about Paypal verified account please click here.

For first time buyer with purchase over 2000AUD, we recommend you to purchase with paypal for a faster checking and vertification on your payment. Further idenfiication document may be requested for new buyer with high amount of purchase to avoid fraud issue. Thank you very much for your understanding.

Q: What if I do not have a Landline number?

A: We may confirm your order over phone call via a valid landline number, however if you do not have any please contact our customer support team and they will assist you with the order. If you do not have an landline number, please kindly put your friend's or family's landline number in the column and remark your mobile number in comment during check out so that we can verify your idenfication and contact you for parcel delivery.

Shipping and Delivery

Q: How are the orders being packed?

A: We make sure our customers receive goods in the best possible condition.

1. We insert a foam board to protect all sides of the carton.
2. We then use bubble foam to fill up all gaps and loose spaces.
3. We then seal the carton using a specific security tape so the receiver will know that their goods have not been opened since dispatch.

Q: How long does it take to deliver?

A: It takes normally within 2 to 3 working days to deliver your order and for some remote areas it takes usually 2 to 3 extra days. We will try to deliver with in the next working day however, it will be depending on the payment method and contact details provided. To ensure the fastest possible delivery time it is important that correct and as much contact information as possible is provided when placing your order or when creating the user account.

Q: How do I calculate the delivery costs and charges?

A: Real time shipping costs can be calculated instantly. Simply add in the items in your cart and by clicking “View your cart” button, inside the shopping cart page, you may find the cost calculated for the items selected before checking out. You may also go directly to the check out page for the final cost calculated.

Q: What kind of delivery method I can choose?

A: As we would like to ensure the quickest delivery, our default delivery method is to be handled by FedEx. The orders can be tracked also on FedEx's website with the tracking number to be provided after the order has been dispatched.

However, we also offer a cheaper option for smaller item orders (non camera items) with light weight and to be handled by registered air mail and has a delivery time of 7 to 10 days. It is due to the reason that it costs more than courier services.

Q: What if order is lost during transportation?

A: This rarely happens, however to ensure your order safety you may also consider shipping your order with insurance.

The insurance service is to be provided by our 3rd party insurance service provider and it costs only 1.5% of the order subtotal.

You may simply choose the delivery option as "Insured FedEx In't Priority / DHL" at the check out. We strongly recommend you to purchase the insured postage for safer delivery and protection of your order.

Should you have issue about claiming the shipping insurance you may submit us a ticket and we will reply back with the information request.

normally you will be asked for information:
- Order number
- Purchase date
- item model number
- reason for the claim

Q: How do I track my order?

A: Tracking an order is very easy. Simply log into your account and follow our illustrated guide.

Return

Q: How do I return my order?

A: Before returning your order please find our return policy again to make sure that your return meets the requirement. You amy simply send us a Return ticket at our Contact page and lodge us a ticket, our RMA department will normally give you a confirmation on your return within 2 working days.

   For more details on the procedure please look at our illustration.