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About Us

eGlobaL is an online store aims to provide excellent value to Australian customers in Digital gadgets and accessories by sourcing globally. We have logistic center based in Hong Kong, providing swift delivery services.

 

Why shop at eGlobaL?

We are proud to offer our customers a much better collection of Digital Gadgets and accessories at a very affordable price based on our sourcing and bulk buying capability – Lower Price and Better Choice with Fast Delivery.  All of our products are 100% Genuine and Brand New. No refurbished products will be sold at eGlobaL.

 

Fast Delivery!

We deliver our orders to Australia with the highest quality priority service by our partnered world-class international courier. They are expert in delivery and experienced in delivering our orders at your door steps. Orders normally take around 3 to 5 working days to arrive (from time of dispatch), and it takes only 2 to 3 extra days for remote areas. If you purchase priority shipping, it will normally takes only 2-3 working days to arrive (from time of dispatch)!

 

Up to 24-Months Warranty

eGlobaL offers the marketing leading up to 24-months warranty service for your purchase to make online shopping experience as easy and quality assured as purchase at shops while enjoying the much better discounted prices. To understand more please click here.


Live Customer Service

eGlobaL values every customer interaction and has invested in a live chat system so that you can interactively chat with our customer support personnel online for any issues. When you finish the chat, you can have a copy of the discussion send to you as an email. We believe this service approach will help to bring eGlobaL much closer to you and make your online purchase much easier.

We understand how important a satisfied customer is for our business and we look forward to have you as our satisfied customer and spreading good words for us. If you have any questions, please contact us or submit a ticket to us and we'll respond to you within a working day.


Your privacy is protected

By investing in a secure Australia hosted website platform that integrated with our warehouse operations and linking to our reputable logistic partners, eGlobaL has a streamline operation to

  • protect your privacy and data securely by scanning the site on a daily basis
  • ensure all-in-stock item will be dispatched within 24 hours by our dispatch center
  • ensure availability of latest products and sufficient stock through our purchase department working closely with our network of suppliers.
  • pass the savings to our customers by lowering our purchase and operating cost in the whole supply chain

 

Working Hours

We work from Monday to Friday Hong Kong time 9:00am to 5:00pm which you are also be able to contact our Customer Service Team via live chat during this period.

For our public holiday, please view here.


Products

All products are grey-imported goods, 100% Brand New and Genuine. Hard copy user manual may provide in foreign language however the product itself will have English selection language. We will input an Australian travel adapter for all products which original adapter is not compatible with Australian wall power plug.


Tax Invoice and Currency

As our products are grey-imported goods, we are unable to provide any tax invoice for tax claim. All pricing on the websites are in Australian dollars.

 

About eGlobaL

eGlobaL is a Hong Kong based online store aims at providing excellent value to Australian customers in consumer electronic goods by sourcing globally.

Why your price is so cheap?

We are proud of our competitive prices. We have a team of merchandisers actively seek for new and hot products around the world, and import to Australia in bulk. We only source 100% genuine and brand new products. No refurbished items to be sold without letting you know.

As we brings you products from all over the world, our products are international models. Please note that these models are equivalent to those sold in Australian retail stores, and we provide you with an Australian travel adaptor. Every products we sell work perfectly in Australia.

*All display price are in Australian currency

Shipping cost

eGlobaL offers very competitive prices for every product you are interested in. As we source our inventory at the best price, you should not worry about spending extra dollar from us!

Every order comes with multiple shipping options that suit your needs: Express & Priority.

Express is our default shipping option but you can also choose Priority shipping to enjoy your new gears earlier. Delivery time for Priority shipping generally takes 2-3 working days only (from time of dispatch).

Shipping method recommendation:

Shipping Insurance

We always encourage customers to use Insured shipping because you are covered on lost shipment or damage during delivery. Why risk hundreds or even thousands dollars on shipment?

If you choose Insured Shipping and unfortunately, the shipment is lost or damaged during delivery, upon confirmation of courier companies, we will cover 100% of the order subtotal.

Delivery generally takes 2-5 working days only (From time of order dispatch)

In order to speed up the whole process, it would be the best if you can prepare these information / documents:

  • Professional Email Address (ISP / Work Email / Government / Universities)
  • Landline number (For safer and swift shipping service)
  • Copy of Driver License / Passport / University ID Card
  • Utility Bill, Electricity Bill or Water Bill

Our customer service team may approach you for these documents so that we can provide a smooth delivery process.

In cases those documents or information are not available to you, please contact our customer service team as soon as possible, they will try to resolve the issue with you.

Please note that not all items are instock, please refer to the suggested re-stock time frame on product page.

Tax Information

As our products are grey-imported goods, product prices do not include tax and we do not charge any tax or GST (Goods and Service Tax). Therefore we are unable to provide any tax invoice for tax claim.

Payment Information

We accept the following payment methods:

  • Paypal Verified(Recommended)
  • Credit Card (Visa/Master: You are advised to use Paypal if order is more than AU$400)
  • Direct Bank Deposit

Note: For order over AU$1000, Paypal or Direct Deposit is preferred to speed up the payment checking process. There are chances we could not accept payment via credit card if the order is over AU$1000.

Visa / Master Card Note: You are advised to checkout with Paypal if the order value is larger than AU$400. Our system may refuse a checkout of order larger than AU$400 with Visa or Master Card.

Paypal (Unverified/Unregistered) Note:If your Paypal account is not verified, please prepare a citizenship identification (ID Card/Billing Address Proof) to speed up the payment checking process. Our Customer Service staff will approach you for these documents shortly after checkout.

Customer note: Further identification documents may be requested for security checking. Thank you very much for your understanding.



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