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FAQ

Ordering

Q: Why are your products so cheap?

A: Please don't worry, All products listed on eGlobaL are 100% Brand new and Genuine, We do not sell refurbished items unless otherwise specified. We source our products from trusted official dealers around the world then import to Australia. Therefore we cut most of the middle-man expenses and save directly from your pocket. Moreover, we operate on-line to cut our costs even lower.

 

Q: Does your price include or charge tax / GST?

A: The price you paid is the final price. We will not require you to pay GST for your purchased items in Australia (excluding New Zealand). If you are in doubt about GST before or after purchase, please contact us and we are happy to serve you.

 

Q: Can we claim tax by the invoice?

A: Unfortunately as our products are grey-imported goods, we are unable to provide any tax invoice for tax claim.

 

Q: What currency is the display price?

A: All pricing on the websites are in Australian dollars.

 

Q: Do the products include printed English user manual?

A: As products are being imported from overseas, therefore the printed user manual may come in the language of the sourced region instead of English (some products do not have any hard copy manual). Should you need an English User Manual, please select your brand through this page.

 

Q: How does the warranty work?

A: As products are being imported from overseas, the Original Warranty may not work with your local dealer but eGlobaL does cover your item with our own warranty up to 24 months warranty as good as the Original Warranty. Simply find the warranty details for your reference.

 

Q: What if I would like to Extend my warranty?

A: It is also very easy to receive more coverage if you would like to extend your warranty service with your cameras. You may choose the suitable MACK warranty with either normal extended warranty or a Diamond service that covers more including impact damage.

   MACK warranty is a 3rd party warranty service provider that also allows you to service your products locally with any authorized dealer (i.e. Canon cameras at Canon Service Center). For more details please visit here or their official website.

 

Q: How do I place my orders?

A: Placing an order on eGlobaL is easy:

-           Search your favorite items by brands, categories or simply by name.

-           Add it/them to your shopping cart by clicking “Add to Cart”

-           Checkout!

 

Q: Do I need an account when placing orders?

A: There is no need to register for an account to place order with us, all you need therefore is an email address and the delivery details. However we still suggest to register an account with us so that the delivery process will be easier and faster with the information provided also for the next order therefore let's create an account today!

 

Q: How can I cancel my orders?

A: Please visit http://www.eglobaldigitalcameras.com.au/cancellation-policy.html by details.

 

Q: How do I use Coupon Codes?

A: If you have the code, please fill the input box named "Discount coupon code" at the Cart page or the CheckOut page. Please note that discount coupon codes may not be used in conjunction with other offers. You may visit our Terms and Conditions or the corresponding promotion page for details.

 

Payment

Q: What kind of payment method does eGlobaL accept?

A: We accept:

-                   PayPal with verified account

-                   Credit Cards (major cards including VISA, MasterCard, AMEX & JCB)

-                   Bank Direct Deposit

Transactions from PayPal including credit cards payment requires a verified account with a verified shipping address. We also may accept payments with unverified addresses and or account, however depending on the outcome of our credit assessment.

By submitting a PayPal payment without a verified address and or account, you agree that we may carry out a credit assessment (at no costs) to establish if the payment is a risk. The procedures and standards of the scoring system is not to be disclosed.

We would reserve the right to immediately refund/reject your PayPal payment through an unverified account. All unverified PayPal orders will be assessed individually and a security delay may result with some of the payments.

We suggest to verifying both your PayPal account and your shipping address held by PayPal to avoid delay on confirming the orders. This way, your order will be processed immediately and without delay.

Learn more about PayPal verified account please click here.

For first time buyer with purchase over AU$1000, we recommend you to purchase with PayPal for a faster checking and verification on your payment. Further identification documents may be required for new buyer with high amount of purchase to avoid fraud issue. Thank you very much for your understanding.

 

Q: Why am I being charged an additional fee after using PayPal payment method?

A: In most circumstances, product price, plus shipping fee shown on website will be the final amount you need to pay for your order. However, you might find additional charges on your statement later, which such charge is incurred between PayPal and several local Australian banks (depending on your Credit Card issuer bank). eGlobaL does not have control and responsibilities over these charges. eGlobal will only receive the original order amount from you. If this happens, we advise you to get in contact with your credit card issuer bank directly for more details.

 

Shipping and Delivery

Q: How are the orders pack?

A: We make sure our customers receive goods in the best possible condition.

1. We insert a foam board to protect all sides of the carton.
2. We then use bubble foam to fill up all gaps and loose spaces.
3. We then seal the carton using a specific security tape so the receiver will know that their goods have not been opened since dispatch.

 

Q: How long does it take to deliver?

A: It normally takes within 3 to 5 working days to deliver (from time of dispatch) your order and for remote areas it usually takes 2 to 3 extra days. We will try to dispatch within the next working day however, it will be depending on the payment method ,contact details provided and stock level. To ensure the fastest possible delivery time it is important that correct and as much contact information as possible is provided when placing your order or when creating the user account. You may also check stock level during our working hours, our customer service team will assist to provide latest stock level.

 

Q: How do I calculate the delivery costs and charges?

A: Real time shipping costs can be calculated instantly. Simply insert your Zipcode on product page will give you the suggested shipping cost.

 

Q: What kind of delivery method I can choose?

A: As we would like to ensure the quickest delivery, our default delivery method is to be handled by DHL/DPEX(TOLL). The orders can be tracked also on DHL/DPEX(TOLL) website with the tracking number to be provided after the order has been dispatched.

However, we also offer a cheaper option for smaller item orders (non-digital items) with light weight and to be handled by registered air mail and has a delivery time of 7 to 10 working days.

 

Q: What if order is lost during transportation?

A: This rarely happens, however to ensure your order safety you may also consider shipping your order with insurance.

The insurance service is to be provided by our 3rd party insurance service provider and it costs only 3% of the order subtotal.

You may simply choose the delivery option with "Insured" at the checkout. We strongly recommend you to purchase the insured postage for safer delivery and protection of your order.

Should you have issue about claiming the shipping insurance you may submit us a ticket and we will reply back with the information request.

Normally you will be asked for information:
- Order number
- Purchase date
- item model number
- reason for the claim

More details of insured shipping can be found here.

Q: How do I track my order?

A: Tracking number link will be given via email once order dispatched.

 

Return

Q: How do I return my order?

A: Before returning your order please find our return policy again to make sure that your return meets the requirements. You may simply send us a Return ticket at our Contact page and lodge us a ticket, our RMA department will normally give you a confirmation on your return within 2 working days.

   For more details on the procedure please look at our illustration.

 

Others

Q: Why would I find my Apple product I received has been activated?

A: In some circumstances, which is more likely on Apple LTE version items, you may find your Apple item has been activated a month ago due to the below reason: 1) quality checking by our product support team; 2) exporting requirements.  However, please be assured the item we sent to you is brand new and 100% original. Also please be reminded that our item(s) sent to you is/are brand new, you are only able to return it in the case the item(s) you received is faulty or DOA. This reason is not valid to request for a replacement.

 

Q: Will dual sim mobile still works after 2G shuts down in Australia?

A: Most Dual Sim mobiles and tablets sold at eGlobaL are Dual Sim "StandBy" only. Which means the second sim card only uses the 2G or GSM network. You can still have both sim slot filled, however only one sim slot will work at a time. There will be an option on the device for you to select which sim slot you wish to use.

About eGlobaL

eGlobaL is a Hong Kong based online store aims at providing excellent value to Australian customers in consumer electronic goods by sourcing globally.

Why your price is so cheap?

We are proud of our competitive prices. We have a team of merchandisers actively seek for new and hot products around the world, and import to Australia in bulk. We only source 100% genuine and brand new products. No refurbished items to be sold without letting you know.

As we brings you products from all over the world, our products are international models. Please note that these models are equivalent to those sold in Australian retail stores, and we provide you with an Australian travel adaptor. Every products we sell work perfectly in Australia.

*All display price are in Australian currency

Shipping cost

eGlobaL offers very competitive prices for every product you are interested in. As we source our inventory at the best price, you should not worry about spending extra dollar from us!

Every order comes with multiple shipping options that suit your needs: Express & Priority.

Express is our default shipping option but you can also choose Priority shipping to enjoy your new gears earlier. Delivery time for Priority shipping generally takes 2-3 working days only (from time of dispatch).

Shipping method recommendation:

Shipping Insurance

We always encourage customers to use Insured shipping because you are covered on lost shipment or damage during delivery. Why risk hundreds or even thousands dollars on shipment?

If you choose Insured Shipping and unfortunately, the shipment is lost or damaged during delivery, upon confirmation of courier companies, we will cover 100% of the order subtotal.

Delivery generally takes 2-5 working days only (From time of order dispatch)

In order to speed up the whole process, it would be the best if you can prepare these information / documents:

  • Professional Email Address (ISP / Work Email / Government / Universities)
  • Landline number (For safer and swift shipping service)
  • Copy of Driver License / Passport / University ID Card
  • Utility Bill, Electricity Bill or Water Bill

Our customer service team may approach you for these documents so that we can provide a smooth delivery process.

In cases those documents or information are not available to you, please contact our customer service team as soon as possible, they will try to resolve the issue with you.

Please note that not all items are instock, please refer to the suggested re-stock time frame on product page.

Tax Information

As our products are grey-imported goods, product prices do not include tax and we do not charge any tax or GST (Goods and Service Tax). Therefore we are unable to provide any tax invoice for tax claim.

Payment Information

We accept the following payment methods:

  • Paypal Verified(Recommended)
  • Credit Card (Visa/Master: You are advised to use Paypal if order is more than AU$400)
  • Direct Bank Deposit

Note: For order over AU$1000, Paypal or Direct Deposit is preferred to speed up the payment checking process. There are chances we could not accept payment via credit card if the order is over AU$1000.

Visa / Master Card Note: You are advised to checkout with Paypal if the order value is larger than AU$400. Our system may refuse a checkout of order larger than AU$400 with Visa or Master Card.

Paypal (Unverified/Unregistered) Note:If your Paypal account is not verified, please prepare a citizenship identification (ID Card/Billing Address Proof) to speed up the payment checking process. Our Customer Service staff will approach you for these documents shortly after checkout.

Customer note: Further identification documents may be requested for security checking. Thank you very much for your understanding.



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