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General Public Holidays

eGlobaL follows the Hong Kong public holidays as listed below and both of our office and warehouse will be closed. Order processing, General inquiries (including emails and live chat sessions) and Delivery of orders will be slightly delayed for usually not more than 1 working day.

Should you need urgent assistance, please contact us by leaving us an email and we will try our best to provide our limited feedback as soon as possible.

Normal Office Hours: Monday to Friday 9:00am to 5:00pm HKT.

 

Public Holiday 2018

Every Sunday   Sunday
The day following the first day of January 1 January Monday
Lunar New Year’s Day 16 February Friday
The fourth day of Lunar New Year 19 February Monday
Good Friday 30 March Friday
The day following Good Friday 31 March Saturday
Easter Monday 02 April Monday
Ching Ming Festival 05 April Thursday
Labour Day 1 May Tuesday
The Birthday of the Buddha 22 May Tuesday
Dragon Boat Festival 18 June Monday
Hong Kong Special Administrative Region Establishment Day 02 July Monday
Day after mid autumn festival 25 September Tuesday
National Day 1 October Monday
Chung Yeung Festival 17 October Wednesday
Christmas Day 25 December Tuesday
The first weekday after Christmas Day 26 December Wednesday

About eGlobaL

eGlobaL is a Hong Kong based online store aims at providing excellent value to Australian customers in consumer electronic goods by sourcing globally.

Why your price is so cheap?

We are proud of our competitive prices. We have a team of merchandisers actively seek for new and hot products around the world, and import to Australia in bulk. We only source 100% genuine and brand new products. No refurbished items to be sold without letting you know.

As we brings you products from all over the world, our products are international models (grey import). Please note that these models are equivalent to those sold in Australian retail stores, and we provide you with an Australian travel adaptor. Every products we sell work perfectly in Australia.

*All display price are in Australian currency

Shipping cost

eGlobaL offers very competitive prices for every product you are interested in. As we source our inventory at the best price, you should not worry about spending extra dollar from us!

Every order comes with multiple shipping options that suit your needs: Express & Priority.

Express is our default shipping option but you can also choose Priority shipping to enjoy your new gears earlier. Delivery time for Priority shipping generally takes 2-3 working days only (from time of dispatch).

Shipping method recommendation:

Shipping Insurance

We always encourage customers to use Insured shipping because you are covered on lost shipment or damage during delivery. Why risk hundreds or even thousands dollars on shipment?

If you choose Insured Shipping and unfortunately, the shipment is lost or damaged during delivery, upon confirmation of courier companies, we will cover 100% of the order subtotal.

Delivery generally takes 2-5 working days only (From time of order dispatch)

In order to speed up the whole process, it would be the best if you can prepare these information / documents:

  • Professional Email Address (ISP / Work Email / Government / Universities)
  • Landline number (For safer and swift shipping service)
  • Copy of Driver License / Passport / University ID Card
  • Utility Bill, Electricity Bill or Water Bill

Our customer service team may approach you for these documents so that we can provide a smooth delivery process.

In cases those documents or information are not available to you, please contact our customer service team as soon as possible, they will try to resolve the issue with you.

Please note that not all items are instock, please refer to the suggested re-stock time frame on product page.

Tax Information

As our products are grey-imported goods, product prices do not include tax and we do not charge any tax or GST (Goods and Service Tax). Therefore we are unable to provide any tax invoice for tax claim.

Payment Information

We accept the following payment methods:

  • Paypal Verified(Recommended)
  • Credit Card Visa/Master
  • Direct Bank Deposit

Note: For order over AU$1000, Paypal or Direct Deposit is preferred to speed up the payment checking process. There are chances we could not accept payment via credit card if the order is over AU$1000.

Paypal (Unverified/Unregistered) Note:If your Paypal account is not verified, please prepare a citizenship identification (ID Card/Billing Address Proof) to speed up the payment checking process. Our Customer Service staff will approach you for these documents shortly after checkout.

Customer note: Further identification documents may be requested for security checking. Thank you very much for your understanding.



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