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Return

Dead on Arrival (DOA) Item or a Wrong Item

If you find yourself having received wrong or Dead on Arrival (DOA) goods, you must notify us within 7 days of receiving the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. We will send you the replacement or a refund, subject to below conditions:

  1. Goods are purchased from our website (www.eglobaldigitalcameras.com.au)
  2. Goods are not working straight out of the box. (DOA)
  3. Goods are not what you have ordered. (Wrong goods)
  4. For wrong goods received, the goods must be returned to us in unopened and unused condition with full and complete packaging including accessories and other material(s).
  5. For DOA goods, the goods must be returned to us in original and undamaged condition with full and complete packaging including accessories and other material(s).
  6. Goods must be returned to our specified address within 14 days after we acknowledge your request.
  7. Goods are returned with a copy of your receipt/invoice.
  8. Goods returned are confirmed to be wrong or DOA after our inspection.
  9. Photo on the Parcel is required with your return request.
  10. After we acknowledge and confirm your return request, we will instruct you to have the goods return to us.
  11. The freight charge(s) for returning the goods to us will be borne by you if the return does not meet the condition(s) specified, in particular, #8 stated above. Otherwise, we will refund the freight charge(s) associated with the return.
  12. Upon confirmation, we will send you the replacement or a refund. 

 

14 Days Money Back Guarantee

You can exercise the right to return an order at your cost and opt for refund. You must notify eGlobaL by email or ticket within 14 days of receiving the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. Your order(s) is/are eligible to a refund excluding delivery cost, subject to below conditions:

  1. Goods are purchased from our website (www.eglobaldigitalcameras.com.au)
  2. Goods must be unopened, in brand new, re-sellable condition (with all original packaging, all accessories and other material(s)).
    1. DSLR: Shutter count has to be less than 30.
    2. Mobiles & Tablets: Item must be in factory state, and has no scratches.
    3. Apple products: Device must be unactivated.
  3. Goods must be returned to our specified address within 14 days after we acknowledge your request.
  4. Goods are returned with a copy of your receipt/invoice.
  5. After we acknowledge and confirm your return request, you will be given an address to return the goods. Alternatively, we can arrange courier to pick up the goods from delivery address of your order (unless otherwise specified) and have them returned to us. The freight charge(s) for returning the goods to us will be borne by you.
  6. Upon confirmation, we will send you the refund excluding delivery cost.
  7. eGlobaL Reserves the right to accept or reject any money back requests, and the rights of final decision for dispute cases.

 

General Terms & Conditions for Returning Goods

  1. It is the Customer's responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost or damage of the goods in transit.
  2. Unless specified in the above Terms and Conditions, you agree to bear the cost(s) of returning the goods to our specified address. If you choose to have your order refunded we will refund you the total amount paid less postage, within 3 working days. This does not affect your statutory rights.
  3. Due to the complexity of liquid crystal displays on handheld devices, dead or bright pixels may sometimes occur. If the following occurs within DOA period (14 days), then you can ask to replace the LCD
    1. 5 or more dead/bright pixels anywhere on the liquid crystal display.
    2. if there are only 4 dead/bright pixels they must be within 5mm of each other
  4. We reserve the rights not to accept a return if they do not satisfy the conditions stated in the return policy.
  5. eGlobaL reserves the right to make changes to the above Terms and Conditions without notice.
  6. eGlobaL goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for major failure and compenstation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a majore failure.
    Major failure defined as: 1)It has a problem that would have stopped someone from buying it if they'd known about it 2)It is unsafe 3)It is signifcicantly different from the sample or description 4)It doesn't do what the business said it would, or what you asked for and can't easily be fixed.

 

About eGlobaL

eGlobaL is a Hong Kong based online store aims at providing excellent value to Australian customers in consumer electronic goods by sourcing globally.

Why your price is so cheap?

We are proud of our competitive prices. We have a team of merchandisers actively seek for new and hot products around the world, and import to Australia in bulk. We only source 100% genuine and brand new products. No refurbished items to be sold without letting you know.

As we brings you products from all over the world, our products are international models. Please note that these models are equivalent to those sold in Australian retail stores, and we provide you with an Australian travel adaptor. Every products we sell work perfectly in Australia.

*All display price are in Australian currency

Shipping cost

eGlobaL offers very competitive prices for every product you are interested in. As we source our inventory at the best price, you should not worry about spending extra dollar from us!

Every order comes with multiple shipping options that suit your needs: Express & Priority.

Express is our default shipping option but you can also choose Priority shipping to enjoy your new gears earlier. Delivery time for Priority shipping generally takes 2-3 working days only (from time of dispatch).

Shipping method recommendation:

Shipping Insurance

We always encourage customers to use Insured shipping because you are covered on lost shipment or damage during delivery. Why risk hundreds or even thousands dollars on shipment?

If you choose Insured Shipping and unfortunately, the shipment is lost or damaged during delivery, upon confirmation of courier companies, we will cover 100% of the order subtotal.

Delivery generally takes 2-5 working days only (From time of order dispatch)

In order to speed up the whole process, it would be the best if you can prepare these information / documents:

  • Professional Email Address (ISP / Work Email / Government / Universities)
  • Landline number (For safer and swift shipping service)
  • Copy of Driver License / Passport / University ID Card
  • Utility Bill, Electricity Bill or Water Bill

Our customer service team may approach you for these documents so that we can provide a smooth delivery process.

In cases those documents or information are not available to you, please contact our customer service team as soon as possible, they will try to resolve the issue with you.

Please note that not all items are instock, please refer to the suggested re-stock time frame on product page.

Tax Information

As our products are grey-imported goods, product prices do not include tax and we do not charge any tax or GST (Goods and Service Tax). Therefore we are unable to provide any tax invoice for tax claim.

Payment Information

We accept the following payment methods:

  • Paypal Verified(Recommended)
  • Credit Card Visa/Master: [Coming soon]
  • Direct Bank Deposit

Note: For order over AU$1000, Paypal or Direct Deposit is preferred to speed up the payment checking process. There are chances we could not accept payment via credit card if the order is over AU$1000.

Paypal (Unverified/Unregistered) Note:If your Paypal account is not verified, please prepare a citizenship identification (ID Card/Billing Address Proof) to speed up the payment checking process. Our Customer Service staff will approach you for these documents shortly after checkout.

Customer note: Further identification documents may be requested for security checking. Thank you very much for your understanding.



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