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Standard Warranty

  1. All warranty requests have to be made via our RMA system.
  2. The warranty period starts from invoice date, will be including the shipping / return shipping time and repairing time.
  3. The warranty covers:
    1. ^24 months parts and labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning.
    2. ^24 months parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.
    3. 1 month parts and labour costs for the repair of a fault in the material of Rechargeable Batteries.
    4. Rechargeable Batteries.
      ^exact coverage depends on the type of products, mentioned in section Warranty Period

*The above time limitation doest not limit your rights under the ACL.

  1. Proof of purchase (Invoice or paid order confirmation) must be provided when requesting warranty service.
  2. The warranty is not transferable to a third party.
  3. The eGlobaL warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period as stated above from the date of Invoice.
  4. Upon us receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.
  5. The warranty is provided by our own company instead of manufacturer’s warranty.
  6. If the product comes with a warranty card, you must keep this warranty card in a safe place. The warranty card must be presented in order to make a claim.
  7. If the product is returned to eGlobaL, we will endeavour to ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory), eGlobaL cannot accept any liability, nor pay any compensation for the loss of a particular item. You should retain any accessories not required for the repair.
  8. eGlobaL warrants this product to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of invoice. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PayPal receipt is valid for this purpose).
  9. We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.
  10. You must obtain an authorization for repair from eGlobaL before making warranty claims. The choice of repair is subject to eGlobaL authorization, and we may choose to specify a particular service center. You must inform the service center in writing if you change your address while your product is being repaired.
  11. You will be responsible for the below costs if the fault of the product is not covered by this warranty:
    1. The cost of having the product returned to you
    2. The cost of inspections and diagnostic
    3. The cost of repair
  12. Warranty service does not guarantee the protection of assets and data. You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimize potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.
  13. eGlobaL goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for major failure and compenstation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a majore failure.
    Major failure defined as: 1)It has a problem that would have stopped someone from buying it if they'd known about it 2)It is unsafe 3)It is signifcicantly different from the sample or description 4)It doesn't do what the business said it would, or what you asked for and can't easily be fixed.
  14. eGlobaL reserves the right to make changes to the Warranty Terms without notice.

 

Warranty Period

24 Months: DSLRs, Prosumer/Mirroless Cameras, Compact Cameras, Lenses, Digital Camcorders (Non-Waterproof products)

12 Months: Waterproof cameras, action cameras, instant cameras, camera light meter, camera flash, mobile phones, tablet pcs, computer, smartwatch, fitness watches, fashion watches, RC toys, audio items, music equipment, game console, gaming keyboard, PS4, car camcorder, memory cards, home appliance, personal care items, external hard drive, computer accessories

6Months: Waterproof cases, camera lens filters, flash remote

3Months: RC toy battery (DJI, XIRO)

*The above time limitation doest not limit your rights under the ACL.

Warranty Exclusion

  1. Any repaired cost of carrier related issue (e.g. SIM Card, availability, coverage, service, range etc.) of mobile phones and tablets will not be covered by eGlobal.
  2. Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken and overheating to the phones or tablets will not be covered by eGlobal Warranty Policy.
  3. Jewellery items are not covered by the warranty.
  4. Any in box accessories are not covered by the warranty. 

 

Returning the Product

Where eGlobaL authorizes warranty service of a Product, we will instruct you to return the product to our authorized repair center. eGlobaL may require that the Product be sent to Hong Kong or third party shipping agent in Australia, as directed by eGlobaL. The freight charge(s) for returning the goods to us will be borne by you.

The Customer is responsible to inspect all goods received from eGlobaL upon arrival. In instances where goods have been damaged in transit, the Customer must report this to eGlobaL within 14 days of receipt of the product. Failure to report physical damage on arrival within 14 days of receipt may result in denial of warranty for physical damage. Please read the terms and conditions for “Returning a Dead on Arrival Item” Section.

If you require warranty service within 14 days of receiving a faulty item, your order is eligible for a replacement and the freight charge associated. Please follow the terms and conditions for “Returning a Dead on Arrival Item” Section. eGlobaL reserves the right to accept or reject the replacement request within 14 days if the goods does not meet the condition(s) specified in this terms and conditions and the terms and conditions for “Returning a Dead on Arrival Item”.

 

Exclusions

  1. Wear and tear
  2. Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions
  3. Improper usage, storage or handling of the product
  4. Any damage due to operating with incorrect or irregular voltage supply
  5. A breach of the terms and conditions of this warranty or the contract terms
  6. Failure to follow our written instructions for the product, or those of the manufacturer
  7. Damage or defect due to willful neglect or negligence by anyone other than us
  8. Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer
  9. Modification to the product and/or software/firmware, by someone other than our representatives
  10. The product serial has been removed or made illegible
  11. Connection of other fittings, accessories, equipment or software to the product which were not approved by us
  12. External causes out of our control which may include accidents, fire disasters or burglaries
  13. Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorized personnel
  14. Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract
  15. Correction of errors for any non-eGlobaL or original manufacturer proprietary software
  16. Loss or damage of data
  17. Attaching the product to a network not approved by us, or if you have made changes to your operating or network system
  18. Not installing any error correction that we issue for the software
  19. Use of which is not designed
  20. Damaged Display on Screen (LCD) due to improper usage
  21. Non-Manufacturer Defect on Lenses
  22. Liquid damage
  23. DJI: Damages caused by non-manufacturing factors are not subject to warranty service
  24. Products not on the list in the section Warranty Period
  25. Damage due to improper packing during shipment to service center or service agent
  26. Waterproof Cameras, waterproof bags
    1. Damages due to impact, exceeding recommended depths, etc. would void the warranty. Please be advised that the warranty offered is strictly for the purchased item only. eGlobaL will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.
  27. Waterproof casings
    1. Damages due to impact, exceeding recommended depths, etc. would void the warranty. Please be advised that the warranty offered is strictly for the purchased item only. eGlobaL will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.
    2. eGlobaL Digital Cameras will send the faulty Waterproof case to the manufacturer for waterproof / pressure testing to the specifications of the product as out lined by the manufacturer. The buyer will be required to be responsible for the repair fee if the test is passed and any cost of transport as required.
  28. Waterproof Mobile Phones
    1. The warranty does not cover defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress. eGlobaL will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.
  29. Quad-copters, Remote Control toys
    1. The warranty does not cover defects or damage resulting from:
      1. Crash or burning due by non-manufacturing factors.
      2. Damage caused by operating the unit in electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, and etc)
      3. Damage caused by operating the unit in a known environment with interference with wireless devices (i.e. transmitter, video-link, Wi-Fi signals etc.)
      4. Damage caused by operating the unit with a weight greater than the safe takeoff weight
      5. Damage caused by operating the unit with a low charged or defective battery.
    2. eGlobaL will not be held liable for any defects or damage on any item(s) used in conjunction with this product.
  30. Our Korean version mobiles are exported goods designed for usage outside Korea region. If customer use the mobile within Korea,  it may trigger region restriction by local carriers or manufacturers. Under this circumstance, eGlobal takes no responsibility to warrant non-functioning products due to region restrictions.

1.     All warranty requests have to be made via our RMA system.

2.     The warranty period starts from invoice date, will be including the shipping / return shipping time and repairing time.

3.     The warranty covers:

1.     ^24 months parts and labour costs for the repair of a manufacture defect or fault of production, which resulted in the product malfunctioning.

2.     ^24 months parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.

3.     1 month parts and labour costs for the repair of a fault in the material of  

4.     Rechargeable Batteries.
^exact coverage depends on the type of products, mentioned in section Warranty Period

o    *The above time limitation doest not limit your rights under the ACL. 

4.     Proof of purchase (Invoice or paid order confirmation) must be provided when requesting warranty service.

5.     The warranty is not transferable to a third party.

6.     The eGlobaL warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period as stated above from the date of Invoice.

7.     Upon us receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.

8.     The warranty is provided by our own company instead of manufacturer’s warranty.

9.     If the product comes with a warranty card, you must keep this warranty card in a safe place. The warranty card must be presented in order to make a claim.

10.   If the product is returned to eGlobaL, we will endeavour to ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory), eGlobaL cannot accept any liability, nor pay any compensation for the loss of a particular item. You should retain any accessories not required for the repair.

11.   eGlobaL warrants this product to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of invoice. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PayPal receipt is valid for this purpose).

12.   We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.

13.   You must obtain an authorization for repair from eGlobaL before making warranty claims. The choice of repair is subject to eGlobaL authorization, and we may choose to specify a particular service center. You must inform the service center in writing if you change your address while your product is being repaired.

14.   You will be responsible for the below costs if the fault of the product is not covered by this warranty:

1.     The cost of having the product returned to you

2.     The cost of inspections and diagnostic

3.     The cost of repair

15.   Warranty service does not guarantee the protection of assets and data. You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimize potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.

16.   eGlobaL goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Major failure defined as: 

1.     It has a problem that would have stopped someone from buying it if they'd known about it.

2.     It is unsafe

3.     It is significantly different from the sample or description

4.     It doesn't do what the business said it would, or what you asked for and can't easily be fixed.

17.   eGlobaL reserves the right to make changes to the Warranty Terms without notice.

About eGlobaL

eGlobaL is a Hong Kong based online store aims at providing excellent value to Australian customers in consumer electronic goods by sourcing globally.

Why your price is so cheap?

We are proud of our competitive prices. We have a team of merchandisers actively seek for new and hot products around the world, and import to Australia in bulk. We only source 100% genuine and brand new products. No refurbished items to be sold without letting you know.

As we brings you products from all over the world, our products are international models. Please note that these models are equivalent to those sold in Australian retail stores, and we provide you with an Australian travel adaptor. Every products we sell work perfectly in Australia.

*All display price are in Australian currency

Shipping cost

eGlobaL offers very competitive prices for every product you are interested in. As we source our inventory at the best price, you should not worry about spending extra dollar from us!

Every order comes with multiple shipping options that suit your needs: Express & Priority.

Express is our default shipping option but you can also choose Priority shipping to enjoy your new gears earlier. Delivery time for Priority shipping generally takes 2-3 working days only (from time of dispatch).

Shipping method recommendation:

Shipping Insurance

We always encourage customers to use Insured shipping because you are covered on lost shipment or damage during delivery. Why risk hundreds or even thousands dollars on shipment?

If you choose Insured Shipping and unfortunately, the shipment is lost or damaged during delivery, upon confirmation of courier companies, we will cover 100% of the order subtotal.

Delivery generally takes 2-5 working days only (From time of order dispatch)

In order to speed up the whole process, it would be the best if you can prepare these information / documents:

  • Professional Email Address (ISP / Work Email / Government / Universities)
  • Landline number (For safer and swift shipping service)
  • Copy of Driver License / Passport / University ID Card
  • Utility Bill, Electricity Bill or Water Bill

Our customer service team may approach you for these documents so that we can provide a smooth delivery process.

In cases those documents or information are not available to you, please contact our customer service team as soon as possible, they will try to resolve the issue with you.

Please note that not all items are instock, please refer to the suggested re-stock time frame on product page.

Tax Information

As our products are grey-imported goods, product prices do not include tax and we do not charge any tax or GST (Goods and Service Tax). Therefore we are unable to provide any tax invoice for tax claim.

Payment Information

We accept the following payment methods:

  • Paypal Verified(Recommended)
  • Credit Card Visa/Master: [Coming soon]
  • Direct Bank Deposit

Note: For order over AU$1000, Paypal or Direct Deposit is preferred to speed up the payment checking process. There are chances we could not accept payment via credit card if the order is over AU$1000.

Paypal (Unverified/Unregistered) Note:If your Paypal account is not verified, please prepare a citizenship identification (ID Card/Billing Address Proof) to speed up the payment checking process. Our Customer Service staff will approach you for these documents shortly after checkout.

Customer note: Further identification documents may be requested for security checking. Thank you very much for your understanding.



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